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Inuit Crafts Pangnirtung Nunavut Customer Service
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altkeyword3 FAQs

QUESTIONS
altkeyword4Buying Online altkeyword1
altkeyword4 Q: Why do you require my telephone number for online transactions?  
altkeyword4 Q: Why do you require my e-mail address?  
altkeyword4 Q: What if the item I purchased is not available?  
altkeyword4 Q: Are your arts and crafts authentic Inuit-made?  
altkeyword4 Q: Do you track visitor IP's?  
altkeyword4 Q: What is the Uqqurmiut refund policy?  
altkeyword4 Q: How do I pay?  
altkeyword4 Q: What if I don't see my questions on the FAQ page?  
altkeyword4 Q: Can I use my Gift Certificate Online?  
altkeyword4Shipping altkeyword1
altkeyword4 Q: Where is the Uqqurmiut Centre for Arts & Crafts located? Can I pick up my order?  
altkeyword4 Q: Do you ship Worldwide?  
altkeyword4 Q: What if my "Ship To Address" is different from my "Billing Address"?  


ANSWERS
  Buying Online
     Q: Why do you require my telephone number for online transactions?
  A: To process any online transaction we require a valid telephone number to allow our staff to verify the order and to contact you, if necessary, regarding any significant issues with your order.
     Q: Why do you require my e-mail address?
  A: We require your e-mail address in order to facillitate contacting you regarding your order, supplying you with order confirmation or to inform you of item availability issues. We also need your e-mail address in order to supply you with tracking information for your order sent directly via the Canada Post On-line Shipping Tool. We will not give out your e-mail address to anyone else, and we will not send you junk e-mail. We do occasionally (but not often) send notifications about items we feel would be of interest to you. You can opt out of this service by contacting us at any time.
     Q: What if the item I purchased is not available?
  A: If the item is not available your credit card will not be charged.
Due to the unique nature of items on the website we cannot always guarantee that the item ordered is available for sale at the time of the order. You will be contacted by a staff member via e-mail or telephone to confirm availability.
     Q: Are your arts and crafts authentic Inuit-made?
  A: All of the arts and crafts offerings available on our web site are hand-made by Inuit artisans residing in the hamlet of Pangnirtung, Baffin Island, Nunavut. Every hand-crafted item comes with two tags of authenticity, our own Uqqurmiut tag and the official Government of Canada "Igloo" tag, certifying Inuit authenticity. Items are made either directly in the production facilities of the Uqqurmiut Centre for Arts & Crafts or in the private homes of Inuit women and men.

For more information on our work, please visit: The Uqqurmiut Centre for Arts and Crafts
     Q: Do you track visitor IP's?
  A: We track IP (Internet Protocol) addresses through our web host. This practice has been implemented solely to help prevent Internet credit card fraud. We do not disclose or sell any information gathered on this site, and IP tracking is no exception.
     Q: What is the Uqqurmiut refund policy?
  A: The Uqqurmiut Centre for Arts & Crafts does its best to provide you with an accurate assessment of items through clear digital photographs and a detailed description.

All packages sent are insured through the shipping company. In case your products are damaged during shipment, please take note of this right away, take a digital picture if possible, and keep the original packaging, including your tracking information and contact us within two business days.

In the case that your item requires warranty or return please contact us via our online contact from. You will be given a Tracking Number. At this time you will also be given instructions on how to ship the item(s) back to Uqqurmiut Centre for Arts & Crafts. We will repair, replace, or refund at our discretion once we determine the condition of the faulty product. Returns will not be accepted without this Tracking Number.

Return shipping is the responsibility of the purchaser.
     Q: How do I pay?
  A: We accept Visa and Mastercard as forms of payment.
     Q: What if I don't see my questions on the FAQ page?
  A: We welcome any inquiries you may have! Please fill out our Contact Form and one of our knowledgeable staff will get back to you in the shortest time possible.
     Q: Can I use my Gift Certificate Online?
  A: Gift certificates can only be redeemed through our online e-store. The value of the gift certificate can be used against the cost of purchasing any item available on this site. If the value of the certificate exceeds the price of the item purchased the remaining balance will be available as a credit for future purchases.

To find out how much credit remains on your card, click the Check Remaining Credit button after you enter your Gift Certificate number.
  Shipping
     Q: Where is the Uqqurmiut Centre for Arts & Crafts located? Can I pick up my order?
  A: The Uqqurmuit Centre is located in Pangnirtung, Nunavut. Pick-up of any items is by appointment only.
     Q: Do you ship Worldwide?
  A: The Uqqurmiut Centre for Arts & Crafts ships worldwide. Various shipping options are available and we will endeavour to select the best method.

Uqqurmiut Centre for Arts & Crafts' automatic shipping quote system provides real-time quotes for any address in the Continental USA or Canada. International orders are priced upon receiving the order. Rest assured, we will find the best possible price through our worldwide network.
     Q: What if my "Ship To Address" is different from my "Billing Address"?
  A: If "Ship To Address" is different than "Billing Address" we will hold processing of the order for approximately 48 hours while the address is confirmed. Information must be exactly as it appears on your credit card statement.
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Guaranteed Authenticity
Uqqurmiut Centre Pangnirtung NunavutAll crafts are made by Canadian Inuit artisans. Sculptures carry the Canadian Government's official "igloo" tag. All items come with our own "Three Ptarmigans" tag of authenticity.
We Ship World Wide
Inuit Crafts Pangnirtung NunavutThrough Canada Post and other shipping partners, we ship our products around the globe from our shipping center in Northern Canada (Nunavut).
Secure Online Ordering
Inuit Art Pangnirtung NunavutWe take your security and privacy very seriously. All checkout pages use SSL encryption and we follow a strict privacy policy.
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